Create and transform big difficult spaces into pleasurable and profitable places, personalizing precincts and turning visitors into fans.

Our environmental experience (eX) process is a collaborative, effective, low risk way to design your customer experience solutions unique to your organization and venue or precinct.

Our eX-specialists develop content and workflow strategies so you can manage a cohesive navigation eco-system. Learn how to create frictionless journeys and reduce congestion, increase sales and improve overall customer satisfaction.

We provide the tools to understand your customers and find ways to exceed their expectations. We also help develop and integrate with your operational environment so you can focus on designing better user journeys and experiences for them to enjoy.

• 01 Discover
• 02 Create
• 03 Activate
• 04 Learn

• Create a connected environment vision centred on your users.
• Plan user journeys and wayfinding experiences.
• Capture existing environment; asset details, measurements, materials, digital components and connectivity, and installation details.
• Attach drawings, photos, notes & 360-degree images to geolocations.
• Index your assets and generate financial reports for budget and resource allocation to projects.

• Create 3D geo-located maps of your existing environment.
• Build an asset library; wayfinding signs, interactive screens, digital signs and brand touchpoints
• Define a centralized communication framework to guide your customers to their destinations.
• Collaborate with stakeholders via digitized documentation to manage asset locations, routes, messaging and brand touchpoints.
• Establish a shared knowledge database that becomes your use-experience handbook.

• See live progress of your projects through a centralized and consolidated dashboard.
• Set up secure rate cards for vendors, so you can scale projects up or down quickly.
• Deliver progressive instructions and documentation to individuals, teams and project assets.
• Log, track and snag issues for efficient resolution.
• Dynamically notify users of approvals and outstanding punch lists.

• Define Customer KPI's, gather intelligence and optimize the user experience.
• Improve operational productivity and departmental performance.
• Incrementally reduce customer journey time whilst improving customer experiences.
• Create opportunities by connecting customers with brand partners.
• Monetise your traffic and drive revenue interactions.