Frequently asked questions

  • What is PAM?

    PAM is an all-in-one sign management platform that takes the guesswork out of maintaining a network of wayfinding signage. Universities, airports, hospitals and other large facilities use PAM to create spaces that are easy to navigate and encourage exploration. Keep signage accurate and in top condition, replacing difficult to stay-on-top of systems with a fully automated record of all your signs. Print reports, maintain maps, upgrade signs, audit your network, and much more.

    With PAM OS, you can manage your physical and digital signage from a single platform. No more out-of-date signs, lost emails and endless spreadsheets. PAM becomes the single source of truth, making it easy to create signage systems that connect visitors with the destinations they are looking for. Designers, planners, managers and installers – there’s room for everyone.

    Once you’ve created a digital information ecosystem of physical and digital signs, simply link live destination content directly to digital touchpoints to create smart environments. When you update content in PAM, changes appear everywhere at once. Update events and destinations in real time across all touch points – changes appear on-screen in seconds.

    PAM collects data from your signage system so you can improve the way customers experience your environment. The more data you collect, the more you can drive efficiencies and reduce operational costs.

  • Do I have to install PAM on my computer?

    No, PAM is a cloud-based solution. Log in through your browser to access all its features.

  • What software and browser should I use for accessing PAM?

    PAM is supported for use on OSX and Windows 10 operating systems.  For best results please use Chrome, Firefox or Safari as your browser for accessing to PAM.

  • Will PAM work on my phone?

    Yes, PAM is responsive and works across all of your devices through your browser.

  • Do I need an internet connection?

    Yes, all project data is stored securely in the cloud, which means that all stakeholders can collaborate. Best of all, the data you see is always live!

  • Where is the information stored? How do I know it is safe?

    Your information is stored safely within the Amazon Web Services global infrastructure. To comply with data retention laws, we also store data within your geographic zone.

  • Does it work with CAD?

    PAM can render or process CAD files so everyone can collaborate online. PAM can even process geo-referenced CAD files to give all signage assets a real world position.

  • Does it work with BIM software such as Revit?

    Unfortunately, PAM does not currently integrate with Revit. However, we are working with experts in the field to provide a seamless integration between PAM and the world’s leading BIM software.

  • How do I audit/survey a site?

    Auditors can capture information from any device in the real world and synchronize it so it can be viewed by all project stakeholders.

  • Does PAM track sign quantities and costs?

    PAM tracks all your signage codes, quantities and locations. Upload one or more rate cards to track signage budgets and implementation and maintenance rates. PAM can even handle multiple rate cards for multiple vendors!

  • Will everyone see these costs?

    No, PAM assigns users with roles and permissions, and only reveals the budgets and costs related to their projects.

  • Does it work with multiple sites and vendors?

    Yes, PAM allows you to create multiple client sites and assign signage orders to various vendors. This allows you to handle projects of all scales.

  • Is it like other filemaker programs?

    No, PAM is a cloud-based platform built from the ground up to support you with the audit, planning, implementation and maintenance of signs.

  • What documentation does it output?

    You can output up-to-date, time-stamped PDFs of messaging schedules, location plans and location details. You can even output spreadsheets for messaging schedules and installation reports.

  • Does PAM do away with the need for spreadsheets?

    PAM does remove the need for you to constantly update your messaging schedules in a spreadsheet. Of course, we know that spreadsheets are not going away anytime soon, so PAM outputs organised spreadsheets for your records.

  • Does it work for a university campus?

    Absolutely! PAM was born to plan and implement signage for your campus. Universities are a complex environment, dense in signage, involving many stakeholders.  Over time, PAM has learnt about other industries and is now also able to handle Airports, Hospitals and corporate campuses.

  • Can I upload my own floorplans?

    Yes, upload your plans as raster. Otherwise, work with us to upload vector or a geo-referenced CAD file. You get out what you put in – low-res or scanned floor plans won’t look as impressive as carefully rendered plans, but you can always refine or update plans as the project progresses.


Contact us

Tell us about your environment and we can explain how PAM OS can help you work smarter and deliver transformative experiences for your customers.

🇺🇸 | 1888 4 62 63 64
🇦🇺 | 1800 62 63 64
🌎 | +61 2 9232 2101