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Smart Venues – Create personalized experiences

With vaccination rates on the rise, more venues are welcoming fans back, responsibly and safely. It’s still a tough road though. There are still significant physical and psychological barriers that continue to discourage fans from attending our venues. Now, Ops teams are creating Smart Venues capable of delivering personalized experiences that respond to a different set of expectations. Much like …

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PAM: Choose the right navigation software for your district with this checklist

Solving navigation for a new era of customer experience

With so many navigation solutions to choose from, how will you know which navigation platform is right for your district or venue? Turning spaces into loved places starts long before your visitors arrive. It starts with giving every visitor a consistent, clear experience that makes visiting the district easy from the very start of the day. Your visitors are naturally …

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Game Day – The fan experience means much more post-Covid

There’s nothing like the thrill of game day. The anticipation, the jangling nerves, the excitement. The cost to attend a game has risen in recent years to pay for stadiums that provide a mind-blowing game day experience. On the flip side, fans expect more for their ticket, in an entertainment market that’s increasingly competitive and battling the average fan’s amazing …

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The cost of inconvenience: if your customer is lost, you’ve lost your customer

Today’s consumers expect what they want, when they want it, how and where they want it. Inevitably, this desire for convenience will infiltrate everything – including the places we visit. As a result, here at PAM, we are now even looking at wayfinding through the lens of convenience. Because after all: is there anything less convenient than getting lost? When …

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Australian Technologies Competition – Smart Cities Award Winner

PAM is incredibly honoured to have been chosen as the winner of the 2019 Australian Technologies Competition Smart Cities Award. The award recognises that smart cities and smart city technology should deliver “information and communication technologies (ICT) to enhance the quality and performance of urban services… The overarching aim of a smart city is to enhance the quality of living …

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