Archives

Game Day – The fan experience means much more post-Covid

There’s nothing like the thrill of game day. The anticipation, the jangling nerves, the excitement. The cost to attend a game has risen in recent years to pay for stadiums that provide a mind-blowing game day experience. On the flip side, fans expect more for their ticket, in an entertainment market that’s increasingly competitive and battling the average fan’s amazing …

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The cost of inconvenience: if your customer is lost, you’ve lost your customer

Today’s consumers expect what they want, when they want it, how and where they want it. Inevitably, this desire for convenience will infiltrate everything – including the places we visit. As a result, here at PAM, we are now even looking at wayfinding through the lens of convenience. Because after all: is there anything less convenient than getting lost? When …

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Australian Technologies Competition – Smart Cities Award Winner

PAM is incredibly honoured to have been chosen as the winner of the 2019 Australian Technologies Competition Smart Cities Award. The award recognises that smart cities and smart city technology should deliver “information and communication technologies (ICT) to enhance the quality and performance of urban services… The overarching aim of a smart city is to enhance the quality of living …

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The search for actionable intelligence: Shifting from operational excellence to smart customer experience

The past decade has seen a rise in the use of advanced Building Information Management (BIM) systems to gather the kind of data that can help guide district intelligence and optimization. This data has been used to record and report on operational efficiency: when to cool/heat a building to maximum effect, when to turn the lights on and off and …

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Navigation solutions for agile precincts

PAM Chief Technical Officer David Dixon shares his thoughts on agile precincts and connected experiences for high-frequency, complex venues. Help, I’m lost….. PAM helps large built environments like sporting & entertainment districts and resorts & casinos to implement environmental navigation solutions. We’re currently working on some of the largest and most complex sports & entertainment precincts in the world. These kinds of …

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