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Business efficiency and improving the customer experience

Many commercial precincts are struggling to reconcile the need to improve customer experience with the commercial realities of COVID-19 and the immediate reduction in visitors to the precinct. This is perfectly reasonable; revenues are down, and capital expenditures are not top of mind. Technology has, however, long been an effective way to both improve efficiency AND reduce costs. Now is …

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The search for actionable intelligence: Shifting from operational excellence to smart customer experience

The past decade has seen a rise in the use of advanced Building Information Management (BIM) systems to gather the kind of data that can help guide district intelligence and optimization. This data has been used to record and report on operational efficiency: when to cool/heat a building to maximum effect, when to turn the lights on and off and …

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