Covid recovery and improving the customer experience

Many hotels, venues and commercial precincts are struggling to reconcile the need to improve customer experience with the commercial realities of the COVID-19 downturn and the subsequent revenue damage. This is perfectly reasonable; even as we make our way back to normal and work toward financial recovery, capital expenditures are not top of mind. Technology has, however, long been an …

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The search for actionable intelligence: Shifting from operational excellence to smart customer experience

The past decade has seen a rise in the use of advanced Building Information Management (BIM) systems to gather the kind of data that can help guide district intelligence and optimization. This data has been used to record and report on operational efficiency: when to cool/heat a building to maximum effect, when to turn the lights on and off and …

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