How does PAM handle patient privacy?

PAM does not store identifiable patient data. Map sessions are anonymous by default; any check-in flows that touch identifiers run with health-grade controls and on customer-residency hosting.

Does PAM integrate with hospital systems?

PAM offers integrations with major hospital management systems and queue-management tools via our open APIs. Bring us your stack and we'll show the integration map.

What about accessibility procurement requirements?

WCAG 2.2 AA design target. AS EN 301 549, EN 301 549 and Section 508 reference mappings on request. ADA-adjustable kiosks native to the platform.

Where does data live for our health district?

PAM operates two hosted regions — the United States and Asia Pacific. AU customers stay in AU. Health districts can choose more granular residency on request.

Corporate Campus

Every arrival, ready for what matters.

Corporate campuses. Multi-floor HQs. Hospital networks. In these environments, navigation is never just directions; it's the first impression your organization makes. A client who circles the lobby arrives unsettled. A patient who can't find the clinic arrives distressed. PAM removes that friction across every floor, every building, every site.

Talk to us Read the Trust Center

Hospitals are infrastructure. Wayfinding inside them is too. Brief us on the network, the catchment, the clinics. We'll brief you back. PAM takes you there.

Corporate Campus

The stack for your venue

Kiosks

ADA-adjustable, voice + screen-reader, every entrance

SmartMaps

QR-launched check-in maps, no app required

Smart Signs

Clinic changes, queue updates, public-health overlays

Multilingual stack

EN · zh-Hans · vi · ar · custom per district

How people use it

Where PAM meets your people

Before the visit

A QR map travels with the appointment SMS or letter. Patients arrive already knowing the entrance, the floor and the clinic — the prep happens at home, on their own phone.

At the hospital

ADA-adjustable kiosks at every entrance, plus voice and screen-reader maps on the patient's own device. No app to install — scan and go, in the language they arrived in.

For staff & carers

Queue-aware routing and live clinic changes mean volunteers, nurses and family members can point anyone the right way without leaving their post.

~20%

of outpatient appointments are missed — in part because patients can't navigate the building. That is the number PAM's wayfinding is built to chip away at.

Industry benchmark for outpatient 'did not attend' rates — not a PAM-measured outcome. We report real per-deployment engagement (kiosk vs mobile sessions, completed routes) once a site is live.

Outpatient non-attendance rates, published healthcare studies

PAM takes you there:

Clinician-shaped. Patient-tested. — PAM's Australian healthcare deployments shaped a wayfinding playbook around the people who use the building most. A nurse on a shift change. A parent with a stroller. An elderly patient with a hearing aid. A visitor who landed in Sydney an hour ago.fan
Accessibility a procurement gate, not a checklist — WCAG 2.2 AA target. ADA-adjustable kiosks at entries and clinics. Voice and text-to-speech at every screen. Simplified Chinese, Vietnamese, Arabic, chosen by the health districts they serve, not by the vendor.staff
Designed for the missed-appointment problem — Up to 20% of outpatient appointments are missed, in part because patients can't navigate the building. PAM's mobile, kiosk and signage stack chips away at that number with confirmation flows, reminder routes and queue-aware updates.sponsor