The cost of inconvenience: if your customer is lost, you’ve lost your customer

Today’s consumers expect what they want, when they want it, how and where they want it. Inevitably, this desire for convenience will infiltrate everything – including the places we visit. As a result, here at PAM, we are now even looking at wayfinding through the lens of convenience. Because after all: is there anything less convenient than getting lost? When …

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Creating flexible commercial environments for a post-lockdown world

Commercial environments such airports, convention spaces, hotels, offices, malls and other commercial spaces are empty, lying dormant due to the COVID-19 pandemic. Inevitably, we are all looking forward to the time when these spaces magically open up, and everything immediately returns to normal – right!? Not really. There will be an arduous period of months and even perhaps years where …

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Fighting emergencies through information

PAM works with the world’s largest commercial properties to deliver a navigation experience for millions of visitors. We’re implementing new technologies together with traditional methodologies in one digital system that’s faster and more efficient – essential requirements for managing large precincts. PAM reduces friction for visitors coming to a facility and connects them with the environment once they arrive. When …

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REACH Insight Panel 2020 is Live!

We’re very proud to have been selected for the REACH 2020 cohort, an accelerator program run by the National Association of Realtors. Part of our mission is to share our story and goals. We’re also learning more about the needs of the market. The REACH Insight Panel is an opportunity for us to do this. We’ve provided a short introduction …

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PAM UDATE

We wanted to share a quick update on how Team PAM is keeping projects on track in light of the coronavirus pandemic and travel bans around the world. While most of our team is now working from home, we have always collaborated across hemispheres and across time zones, so our processes are tried and tested. Working from anywhere is actually …

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